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Policy/Information

Return Policy

 

Distinctively Sassy Boutique, LLC. wants to ensure that your online shopping experience with us is a great one. We understand that sometimes customers want to make returns and/or exchanges. Therefore, we have implemented a return policy. 

All items are closely inspected and CDC Covid-19 Guidelines are followed before items are returned to the site. 

There are NO REFUNDS for Exchanges or Returns! A STORE CREDIT will be issued (minus original shipping charge) for any balances owed. 

All Sale/Clearance items are FINAL SALE (Items ending in $.00). Lashes, makeup, swimwear, underwear, socks, stockings, hair pieces, jewelry, and hats cannot be returned or exchanged (unless damaged). 

Defective/Damaged Products


If you receive a product that is damaged/defective, an email must be sent within 3 business days of the confirmed delivery date (determined by tracking details) to DistinctivelySassyBoutique@gmail.com. Please include the following in the subject line: "Reason for your email - Order# - First Name & Last Name". Also include all relevant details in the body of the email. Please also include a picture of the defect/damage.

 

ALL RETURNS/EXCHANGES MUST BE APPROVED PRIOR TO YOU SENDING. Unapproved packages will be denied and marked "RETURNED TO SENDER". We will pay standard shipping costs for approved returns of damage/defective products.

 

Refunds will only be given, in cases where a replacement of the exact product is not available. The refund process to your original payment source (no exception). If that payment source is no longer valid, you will receive a store credit for the amount owed. 

 

Return/Exchange of Products

To initiate a return/exchange of a product, an email must be sent within 3 business days of the confirmed delivery date (determined by tracking details) to DistinctivelySassyBoutique@gmail.com. Please include the following in the subject line: "Reason for your email - Order# - First Name & Last Name". Also include all relevant details in the body of your email. 


ALL RETURNS/EXCHANGES MUST BE APPROVED PRIOR TO YOU SENDING. Unapproved packages will be denied and marked "RETURNED TO SENDER". All packages need to be shipped with a tracking number to track delivery.
 

 

Exchanges/Returns/Damaged/Defective items must be in original condition, original packaging, and have all tags attached. Items must be free of any signs of being worn or used. Signs of wear and use include but are not limited to deodorant/makeup/oil/food/ink/dirt stains, scents, perfumes, cologne, and/or damage caused by the customer. These items will be sent back to the customer and a credit will not be issued. We will notify you of why your item was not accepted.

Allow 3-5 business days from the confirmed delivery date for a store credit/refund to be issued. The customer is responsible for shipping on all returns and exchanges.

 

The store is not responsible for returns/exchanges/damaged/defective items until it is confirmed as delivered to the Distinctively Sassy Boutique, LLC., P.O. Box

Please send all questions regarding our policies to: DistinctivelySassyBoutique@gmail.com. Please include the following in the subject line: "Reason for your email - Order# - First Name & Last Name" if applicable. Allow 24hours for a response.

Promo/Discount Codes

On occasion Promo/Discount codes are utilized. These codes must be entered at the time of checkout. It is the customers responsibility to ensure that they have been properly discounted for an entered Promo/Discount Code. Refunds, store credits, and/or adjustments will not be processed for a Promo/Discount Code that a customer forgets to enter. If your Promo/Discount Code not working properly, please notify us prior to completing your purchase at: DistinctivelySassyBoutique@gmail.com. Please include the following in the subject line: "Reason for your email - Order# - First Name & Last Name". Be mindful that the product you are wishing to purchase is still available to purchased until your order is complete. WE CANNOT HOLD PRODUCTS!

Store Credits

Store Credits are issued for exchanges and returns. These codes must be entered at the time of checkout. It is the customers responsibility to ensure that the final total has been properly credited. Refunds, store credits, and/or adjustments will not be processed for Store Credits that a customer forgets to enter. If your Store Credit is not working properly, please notify us prior to completing your purchase at: DistinctivelySassyBoutique@gmail.com. Please include the following in the subject line: "Reason for your email - Order# - First Name & Last Name". Be mindful that the product you are wishing to purchase is still available to purchased until your order is complete. WE CANNOT HOLD PRODUCTS! To ensure there are no issues with your credit, we recommend that you use the full credit at one time.

Cancellations

Orders will not be cancelled or modified after the purchase is finalized. You will have to wait until you receive the order to exchange or return items (see Return/Exchange Policy). .

Address Corrections

It is the customers responsibility to ensure that they have properly enter the correct address for shipping and  delivery. If you realize a mistake has been made, email us as soon as possible at: DistinctivelySassyBoutique@gmail.com. Please include the following in the subject line: "Reason for your email - Order# - First Name & Last Name". We will try to change the information before it is shipped. However, if you enter an address incorrectly and the order is returned to us, you will be invoiced for the additional shipping costs. This invoice must be paid prior to the order being reshipped. 

Credit Card Charges & Disputes

In some cases, usually first time purchases over $300, we will ask you to verify your identity before your order is processed. This covers us in issues of credit card disputes. You will just need to respond to our email a copy of your Driver's License. Be sure to read all of our terms and policies, as this is the information that is sent to your credit card company any time a dispute is filed. We reserve the right to deny service and refund orders for any customer that has been unprofessional, unethical, fraudulent, or not shown integrity. 

~We thank you for supporting Distinctively Sassy Boutique, LLC.~

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